Privacy Policy

Privacy Policy

Last Updated: [11-06-2025]

At Pacific Northwest Limousine Services (“PNW Limousine Services,” “we,” “our,” or “us”), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.PNWLimo.com, communicate with us, or use our transportation services.

By visiting our website, making a reservation, or using our services, you agree to this Privacy Policy. Please review it carefully so you understand how your data is handled and your rights related to it.

We may update this policy periodically. When significant updates occur, we will notify you by email or by posting a notice on our website.

1. Information We Collect

We collect information to provide reliable, safe, and customized transportation services. The information we collect depends on how you interact with us.

Information You Provide

You may provide personal details when:

• Booking a ride or requesting a quote
• Creating an online account
• Contacting us for support or inquiries
• Subscribing to marketing communications

This may include:

• Full name, phone number, and email address
• Billing details such as address and payment method (processed securely)
• Reservation details such as pickup/drop-off locations, service type (e.g., airport transfers, winery tours, event shuttles, corporate travel), and special requests
• Business information for corporate accounts or affiliate travel arrangements
• Communication preferences (email, SMS, or both)

Providing this information is voluntary, but required for us to deliver our services and communicate with you.

2. Information Collected Automatically

When you use our website, certain information may be collected automatically to help us operate and improve our online experience. This can include:

• IP address, browser type, and operating system
• Pages visited, duration on site, and referral sources
• Device and session data

This data helps us improve usability, ensure site security, and monitor performance. It does not personally identify you.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve performance and personalize content

You can disable cookies in your browser settings, though some features may not function properly without them.

3. How We Use Your Information

We use the information we collect to:

• Confirm and manage reservations
• Provide chauffeur updates and trip notifications
• Process secure payments and issue receipts
• Deliver service reminders and booking confirmations
• Coordinate special services such as Seattle Winery Tours, airport transfers, corporate events, and global travel through our affiliate partners
• Respond to customer inquiries and support requests
• Send marketing offers or promotional materials (with your consent or where legally permitted)
• Comply with legal obligations and prevent fraud

We do not sell or rent your personal information to any third parties.

4. SMS Messaging and Communications

By providing your mobile phone number, you consent to receive SMS or text message communications from Pacific Northwest Limousine Services related to your reservations, chauffeur status updates, and account activity.

These messages may include:

• Booking confirmations and reminders
• Driver assignment and arrival updates
• Trip status or schedule changes
• Payment confirmations
• Customer service follow-ups

We may also send occasional promotional text messages regarding discounts, special offers, or new services — but only if you have opted in to receive such messages.

You can opt out of SMS communications at any time by replying “STOP” to any message or by contacting us directly at in**@*************es.com.
Message and data rates may apply according to your mobile carrier’s plan.

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines to ensure responsible and respectful communication.

5. How We Share Information

We may share your personal information with:

• Trusted service providers who assist in payment processing, email/SMS delivery, or reservation management
• Affiliate operators and global transportation partners to fulfill travel arrangements outside our local service area
• Legal authorities, if required by law, subpoena, or to prevent fraudulent or illegal activity

All third-party providers are required to protect your data and use it only for authorized purposes consistent with this Privacy Policy.

6. Online Accounts and Password Security

If you create an online account with PNW Limousine Services, you are responsible for maintaining the confidentiality of your login credentials.

We recommend:

• Using a strong, unique password
• Changing your password periodically
• Logging out after each session, especially on shared devices

We will never ask for your password via email, text, or phone.
If you suspect unauthorized access to your account, contact us immediately at in**@*************es.com so we can help secure it.

7. Data Retention

We retain your personal data only as long as necessary to:

• Provide our transportation services
• Manage reservations and accounts
• Comply with legal and regulatory obligations
• Resolve disputes or enforce agreements

Once data is no longer needed, it is securely deleted or anonymized.

8. Security Practices

We take reasonable administrative, technical, and physical measures to protect your personal data against loss, misuse, or unauthorized access.

Although we use industry-standard safeguards, no online system is completely secure. If we become aware of a data breach involving your personal information, we will notify you as required by law.

9. Your Rights and Choices

You may have certain rights regarding your personal data, including the right to:

• Access or request a copy of your information
• Request corrections or updates
• Request deletion (“right to be forgotten”)
• Withdraw consent for marketing communications
• Opt out of SMS or email marketing at any time

To exercise these rights, contact in**@*************es.com. We may verify your identity before processing your request.

10. Marketing Preferences

If you receive promotional emails or texts from us, you can unsubscribe or opt out at any time:

• Email: Click the “Unsubscribe” link at the bottom of our messages
• SMS: Reply “STOP” to any text message
• Direct contact: Email in**@*************es.com

We comply with all applicable CAN-SPAM and TCPA requirements for electronic communication.

11. Third-Party Websites

Our website may contain links to other websites or booking platforms. We are not responsible for the privacy or security practices of these external sites. Please review their respective privacy policies before sharing personal information.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor has submitted personal data, we will delete it immediately.

13. International Data Transfers

If you use our services from outside the United States, please note that your information may be transferred to and processed in the U.S. or in other countries where our partners operate.
By using our services, you consent to these transfers in accordance with applicable privacy laws.

14. Updates to This Policy

We may modify this Privacy Policy periodically to reflect changes in our operations, regulations, or data practices.
The “Last Updated” date at the top indicates when revisions were made.

Significant updates will be communicated by email or a notice on our website. Continued use of our services means you accept the updated policy.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Pacific Northwest Limousine Services
in**@*************es.com
www.PNWLimo.com

206-240-1751